FAQs

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FAQs

What does reef safe and ocean friendly mean?

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Our definition of reef safe and ocean friendly is based upon scientific findings from Haereticus Environmental Laboratory. Reef safe and ocean friendly products do not contain toxic chemicals that harm our coral reefs. While the most common chemical associated with coral reef bleaching is oxybenzone, there are many other chemicals that pose as a threat to our ocean and environment. For more information and a list of other chemicals to avoid, read our blog here.

Are all your products vegan?

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Yes, our manufacturing partner crafts our products in a vegan facility. All of our products are made with 100% vegan and plant based ingredients and always will be!

Are you certified cruelty free?

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Yes, we are Leaping Bunny Certified which is an Internationally recognized cruelty free certification. All companies that are Leaping Bunny Certified adhere to a Corporate Standard of Compassion for animals. Their complete certification criteria can be found here.

Are your ingredients fair trade?

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Yes, our ingredients are fair trade. We've partnered with a sustainable manufacturer in the United States who sources many of our ingredients from their urban farm. Other ingredients, like shea butter and cocoa butter, that can only be found in other nations are directly sourced from local co-ops to help provide fair wages and valuable income to support women, families, and entire communities.

What do you mean by sustainable manufacturing?

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Our manufacturing partner employs practices with the earth in mind. They have a solar powered facility, their own urban farm where they use collected rainwater to water their farm, and have zero carbon footprint and zero landfill in their production.

Do you have any SPF higher than 30?

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We do not. SPF 30 is the dermatologist standard for protection as SPF 30 blocks 97% of UVB rays while SPF 50 blocks 98% of UVB rays. In fact, some experts say that sunscreens with higher SPF ratings can provide a false sense of protection where people stay out in the sun longer and forget to reapply.

How is your sunscreen water resistant?

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All of our sunscreen is 80 minutes water resistant thanks to the plant based oils and butter that hold the particles in the lotion and keep them on the skin.

Afterpay

What is Installments by Afterpay?

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Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How do I use Installments by Afterpay?

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Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! 

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Installments by Afterpay if I’m an international customer?

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Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with
Afterpay.

How does the payment schedule work?

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All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?

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If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. 

For more details, please see terms and conditions: https://www.afterpay.com/purchase-payment-agreement

When will my items be delivered if I use Installments by Afterpay?

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Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Typically ships out 3-5 days after placing your order.

What products are not eligible for purchase using Installments by Afterpay?

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Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Where can I find out more about Afterpay?

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If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy 

If you have any questions about your Afterpay account, please contact Afterpay directly via web form at https://help.afterpay.com/hc/en-us

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